Terms of Service

Welcome to ControlsOps. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.

1. Services Overview

ControlsOps provides cloud infrastructure consulting, compliance advisory, and security implementation services. Our services include but are not limited to:

• Cloud infrastructure design and implementation (AWS, Azure, GCP, private cloud)
• Compliance readiness assessments (PCI-DSS, DORA, FedRAMP, SOC 2, ISO 27001)
• Security architecture and hardening
• DevOps and CI/CD implementation
• Certification preparation and support

2. Engagement Terms

All consulting engagements are governed by a separate Statement of Work (SOW) or Master Services Agreement (MSA) that specifies:

• Scope of services and deliverables
• Timeline and milestones
• Fees and payment terms
• Intellectual property rights
• Confidentiality obligations

In case of conflict between these Terms and a signed agreement, the signed agreement shall prevail.

3. Website Use

By using our website, you agree to:

• Use the website only for lawful purposes
• Not attempt to gain unauthorized access to any portion of the website
• Not interfere with the proper functioning of the website
• Not collect or harvest any information from the website
• Provide accurate information when submitting forms or inquiries

4. Intellectual Property

Our Content

All content on this website, including text, graphics, logos, and software, is the property of ControlsOps and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

Client Deliverables

Unless otherwise specified in a signed agreement:

• Custom code, configurations, and documentation created specifically for a client become the client's property upon full payment
• ControlsOps retains rights to methodologies, frameworks, and pre-existing intellectual property
• ControlsOps may reuse general knowledge, techniques, and non-confidential learnings from engagements

5. Confidentiality

We understand the sensitive nature of infrastructure and compliance work. We commit to:

• Treating all client information as confidential
• Using client information only for the purpose of providing services
• Not disclosing client information to third parties without consent (except as required by law)
• Implementing appropriate security measures to protect client data

Specific confidentiality terms will be outlined in engagement agreements or NDAs.

6. Disclaimers

No Guarantee of Certification

While we provide expert guidance and implementation support, we cannot guarantee successful certification or audit outcomes. Final certification decisions are made by independent assessors, auditors, or certification bodies.

Professional Advice

Our services constitute technical consulting. They do not constitute legal, accounting, or regulatory advice. Clients should consult appropriate licensed professionals for such matters.

Website Information

Information on this website is provided for general informational purposes only and may not reflect the most current developments. We make no warranties about the accuracy, completeness, or reliability of website content.

7. Limitation of Liability

To the maximum extent permitted by law:

• ControlsOps shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claim arising from services shall not exceed the fees paid for those specific services
• We are not liable for any delays or failures caused by circumstances beyond our reasonable control

8. Indemnification

You agree to indemnify and hold harmless ControlsOps, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your violation of these Terms
• Your use of our website or services
• Your violation of any third-party rights

9. Termination

We reserve the right to:

• Terminate or suspend access to our website at any time without notice
• Decline to provide services at our discretion
• Terminate ongoing engagements according to the terms of the applicable agreement

10. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising from these Terms or our services shall be resolved through:

• Good faith negotiation between the parties
• Mediation, if negotiation is unsuccessful
• Binding arbitration or litigation as specified in the applicable engagement agreement

11. Modifications

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to this website. Your continued use of the website or services after changes are posted constitutes acceptance of the modified Terms.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.